Shipping & Processing Policy

Last updated: September 28, 2026

At Mom Draft, most items are made to order just for you; whether it is personalized apparel, spirit wear, custom hats, or team gear. Please review the processing timelines below before placing your order.

Processing Times

Processing time is the time it takes to prepare and create your order. It does not include shipping transit time.

• Standard made-to-order apparel and hats: typically ships within 5–7 business days after your order is placed.
• Personalized items (including names, numbers, custom wording, or special design requests): typically ships within 7–10 business days after your order is placed.
• Team stores, team orders, bulk orders, and specialty items: may take up to 10–14 business days to produce.
• Team-store closing dates and estimated delivery dates shown on a team-store page take priority over the general timelines above.

Business days are Monday through Friday and exclude weekends and U.S. holidays.

Processing times may be longer during high-volume seasons, holidays, product launches, sales, or when a specialty garment, color, or material must be ordered. If we anticipate a meaningful delay, we will contact you using the email address provided with your order.

Shipping

Mom Draft currently ships within the United States.

Shipping charges and available delivery options are shown at checkout. Once your order has been completed and handed to the shipping carrier, you will receive a shipping confirmation email with tracking information when available.

Carrier transit estimates begin after your order has finished processing and shipped. Carrier delivery dates are estimates, not guarantees.

Local Pickup

If local pickup is offered at checkout, you will receive an email when your order is ready for pickup. Please wait for that ready-for-pickup email before arriving.

Pickup details, including the pickup location and instructions, will be included in the notification email. Orders must be collected within the timeframe provided in that email.

Team Stores & Group Orders

Team-store and group orders are produced after the store closes or after the order details are finalized, unless otherwise stated.

Please review the team name, item, size, color, personalization, and team-store deadline carefully before submitting your order. Team-store orders may be delivered to the designated team contact, shipped together, or offered for individual shipping/pickup, depending on the store instructions.

Mom Draft is not responsible for orders placed after a team-store deadline or for delayed production caused by late roster information, incomplete personalization details, delayed approvals, or changes requested after production begins.

Order Details & Shipping Address

Customers are responsible for entering a complete and accurate shipping address, email address, size selection, and personalization information at checkout.

Please contact us immediately if you notice an error. We will do our best to help, but we cannot guarantee changes once an order has entered production or has shipped.

Mom Draft is not responsible for packages delayed, returned, or lost because an incorrect or incomplete address was provided. If a package is returned to us because of an address error, the customer is responsible for the cost of reshipping the order.

Delays, Lost Packages & Damaged Orders

Once an order has been accepted by the shipping carrier, Mom Draft is not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, your local post office, and the carrier. Claims for lost or stolen packages may need to be submitted directly with the carrier.

If your order arrives damaged, incorrect, or missing an item, please contact us within 3 business days of delivery at denise@momdraft.com. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.

Cancellations & Changes

Because Mom Draft items are made to order, cancellation or change requests must be sent as soon as possible. Requests are not guaranteed once materials have been ordered, personalization has been prepared, or production has begun.

Personalized, custom, and team-store items are generally final sale. Please review our Returns & Exchanges Policy for complete details.

Questions

For help with an order, contact us at denise@momdraft.com and include your order number whenever possible.