Returns, Exchanges & Cancellations Policy

Last updated: September 28, 2026

Mom Draft creates made-to-order game-day apparel, team gear, personalized items, and custom accessories. Please review your order carefully before submitting it.

Custom, Personalized & Made-to-Order Items

Most Mom Draft items are made specifically for your order. This includes items with a name, number, custom wording, team design, special color, custom hat patch, team-store design, or other personalization.

Because these items cannot be restocked or resold, custom, personalized, made-to-order, and team-store items are final sale. We do not accept returns, exchanges, or refunds for:

• Incorrect size selected by the customer
• Spelling, name, number, or personalization information entered incorrectly by the customer
• Change of mind
• Color preference or expected fit
• Missed event dates when the stated production timeline was followed
• Team-store orders placed after the posted deadline

Please use the size chart and review every detail before adding an item to your cart.

Incorrect, Damaged, or Defective Items

We want you to love your order. If an item arrives damaged, defective, or different from what you ordered, please contact us within 3 calendar days of delivery at denise@momdraft.com.

Include:

• Your order number
• A description of the issue
• Clear photos of the item
• Clear photos of the packaging and shipping label, if applicable

Once reviewed, Mom Draft may offer a replacement, store credit, or refund when the issue is confirmed to be our error or a product defect. We may require the item to be returned before a replacement or refund is issued.

Minor differences in garment color, fabric texture, print placement, or screen display color are not considered defects. Slight placement variations can occur because every item is individually produced by hand.

Non-Personalized Items

If Mom Draft offers an item that is clearly marked as non-personalized and not made to order, it may be eligible for a return request within 7 calendar days of delivery.

To be eligible, the item must be:

• Unworn, unwashed, and unused
• Free of odors, pet hair, stains, damage, or alterations
• In its original condition, with any original packaging or tags

Return shipping costs are the customer’s responsibility unless the item was incorrect, damaged, or defective. Original shipping charges are non-refundable unless we made an error.

Please contact us before returning any item. Returns sent without authorization may not be accepted.

Exchanges

We do not offer exchanges on custom, personalized, made-to-order, or team-store items.

For eligible non-personalized items, availability is not guaranteed. If an exchange is approved, the customer is responsible for return shipping and any difference in product or shipping cost.

Cancellations & Order Changes

Because production can begin quickly, cancellation or change requests must be submitted within 2 hours of placing your order by emailing denise@momdraft.com.

We will do our best to help; however, cancellations and changes are not guaranteed once materials have been ordered, a design has been prepared, personalization has been created, or production has begun.

Orders that have already shipped cannot be canceled.

Team Stores & Group Orders

Team-store and group-order items are produced according to the dates and details listed on the specific team-store page. Please double-check your size, color, team, name, and number before ordering.

Mom Draft is not responsible for late orders, incorrect information submitted by a customer, or delays caused by late roster details, incomplete personalization, or changes requested after production begins.

Contact Us

For help with an order, email denise@momdraft.com and include your order number.